Contact Us — Independent HELIOT Service
Get in Touch
We handle all enquiries by email. There is no contact form on this website — please send your message directly to our email address below.
Email: mail@ulvacheliot.com
We respond within 1–2 business days.
What to Include in Your Enquiry
To help us respond efficiently, please include:
For service and repair enquiries:
- Equipment model (e.g. HELIOT 901W1)
- Serial number (if available, on label on instrument)
- Description of the fault or what you need
- Your location (city and country)
- Preferred timeframe
For spare parts:
- Part name or ULVAC product code
- Quantity required
- Delivery country
For training:
- Equipment model(s) and number of units
- Team size and background level
- Location and preferred dates
- Specific topics or application focus
Languages
We work in English. Please write to us in English.
Our Service Area
We operate worldwide. There is no geographic restriction on where we travel for on-site service. We have provided services in Europe, Asia, North America, and the Middle East.
Response Time
We aim to respond to all enquiries within 1–2 business days. For urgent faults, please indicate “URGENT” in the subject line of your email.
What We Do Not Provide
- We do not publish a telephone number
- We do not provide a postal address
- We do not accept walk-in visits
- We do not provide free telephone hotline support
- All pricing is provided by email quotation — no published prices
Trademark Notice
ULVAC® and HELIOT® are registered trademarks of ULVAC Corporation (Japan). We are an independent technical service team and are not affiliated with ULVAC Corporation or any subsidiary. See our Trademark Disclaimer.